Bryan’s keynote speeches and seminars have helped organizations create a memorable service experience for their customers. A high-energy, dynamic speaker, he educates and inspires professionals to be consistently exceptional.
Over the past several years, Bryan has provided training and consulting expertise to hundreds of organizations in over 20 industries ranging from health care to luxury hotels. His work with clients has taken him throughout North America, Europe, Asia, Africa, Mexico, Australia, South America and the Caribbean.
Prior to his current venture, Bryan worked with the world-renowned Ritz-Carlton Hotel Company for 10 years — beginning as a busboy at The Ritz-Carlton, St. Thomas. He held over 17 roles with the organization, culminating with a post as the global corporate director of training and organizational effectiveness.
Bryan is a bestselling author of four books on service excellence: “Engaging Service,” “Work Like You Own It,” “How to Serve a VIP” and “Lift Me Higher.”
Owner, B. Williams Enterprise, LLC
Corporate Director, Training & Organizational Effectiveness, The Ritz-Carlton Hotel Company, LLC
Doctor of Management, Organizational Leadership, University of Phoenix
M.A., Education (Adult Learning), University of Phoenix