One of the world’s most accomplished and recognized executives in customer service, Gérard delivers exceptional value by redefining world-class service standards. His pioneering work and exceptional results in luxury hotels and healthcare have forced competitors to emulate or be left behind.
Gérard has served as part of the global leadership team of The Ritz-Carlton Hotel Company, where he opened 26 luxury hotels around the world. As a senior executive with the Henry Ford Health System in Detroit, he oversaw the hospital’s $350 million grand opening.
During Gérard’s tenure at Cancer Treatment Centers of America, the organization was the most profitable healthcare organization in the United States, consistently delivering superior outcomes in quality, patient satisfaction and stakeholder engagement.
He is a highly regarded speaker, communicator and writer on the topics of driving growth and profitability through superior service, the future of healthcare and creating a foundational patient experience in an era of value-based purchasing.
Founder, President and Chief Executive Officer, GHG – The van Grinsven Hospitality Group
President and Chief Executive Officer, Cancer Treatment Centers of America
President and Chief Executive Officer, Henry Ford West Bloomfield Hospital
The Ritz-Carlton Hotel Company, LLC
Vice President, Area General Manager
Vice President, Food and Beverage
Executive Assistant Manager, Food and Beverage
B.A., Hotel Management, The Hotel Management School Maastricht (Netherlands)