Known around the world for his insights on the customer experience, Joseph says his mission is “to serve those who have a passion to serve well.” A sought-after speaker, author and organizational consultant, he is skilled not only in helping leaders define their own experiences, but also in helping them create a human-centric culture that can deliver them.
Joseph is a Wall Street Journal, USA Today, Publishers Weekly, Nielsen Bookscan and New York Times #1 bestselling author. His company, The Michelli Experience, has consulted with organizations that include The Ritz-Carlton Hotel Company, Starbucks, Mercedes-Benz, Zappos, and the Pike Place Fish Market.
He holds the Certified Speaking Professional designation from the National Speakers Association and is a member of the Authors Guild. Joseph also has won the Asian Brand Excellence Award, is an editorial board member for the Beryl Institute’s Patient Experience Journal (PXJ) and is on the founders’ council of CustomerExperienceOne.
Chief Experience Officer, The Michelli Experience
Official Member, Forbes Coaches Council
Ph.D., Clinical and Systems Psychology, University of Southern California
M.A., Psychology, University of Southern California
B.A., Psychology, Political Science and Philosophy, University of Denver