Ed Mady

Ed is widely recognized as a leader in the luxury hospitality industry and a sought-after expert in commerce, sports, training, philanthropy, human resources and hospitality. His record for achieving top customer engagement scores is driven by a simple service commitment: Remember me. Recognize me. Anticipate my needs, and give me what I want on time.

Description

Ed is widely recognized as a leader in the luxury hospitality industry and a sought-after expert in commerce, sports, training, philanthropy, human resources and hospitality. His record for achieving top customer engagement scores is driven by a simple service commitment: Remember me. Recognize me. Anticipate my needs, and give me what I want on time.

A former vice president for The Ritz-Carlton Hotel Company, he played a pivotal role in that organization’s unprecedented capture of two Malcolm Baldrige National Quality Awards.

As general manager of The Beverly Hills Hotel, USA regional director of The Dorchester Collection and also overseeing Hotel Bel-Air, he is known for his ability to inspire employees, manage crisis, resolve conflict and keep teams in sync, all while delivering financial stability and enterprise growth.

Ed was named 2017 Hotelier of the World by Hotels Magazine and is also an accomplished leadership author and speaker.

Professional Experience

Leadership Coach and Crisis Manager

General Manager, The Beverly Hills Hotel; Regional Director, Western USA, Dorchester Collection
Vice President and Area General Manager, The Ritz-Carlton Hotel Company, LLC
Operational Leadership Positions, Helmsley Hotels; Four Seasons Hotels and Resorts; Fairmont Hotels and Resorts

Education

Hotel Restaurant Management, Saint Clair College (Windsor, Ontario, Canada)

Additional information

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